Culture vs systems by Will Larson.
[…] whenever folks talk about failed cultural change, I believe they’re stuck in one of two common traps:
- Their strategy for changing culture is to announce a new culture. Unfortunately, they soon recognize that announcing culture doesn’t work, you have to change the culture first, then you can further cement that change with an announcement
- They are earnestly trying to change culture, but their own actions and structure are getting in the way